RETURNS & EXCHANGES
CAREFULLY READ OUR RETURN/EXCHANGE POLICY PRIOR TO SUBMITTING A RETURN/EXCHANGE REQUEST.
How do I make a return?
For United States returns ONLY:
To complete your return, we require a receipt or proof of purchase. Please submit your return request to firstname.lastname@example.org In the subject line please indicate “Return Request” with your order number and details.
You will receive an email confirmation for your return. **Only approved returns will be accepted and processed**
All returned items MUST be in their ORIGINAL STATE and will be inspected upon receipt.
Please mail your package to:
125 1st Avenue NW
Osseo, Minnesota 55369, United States
We do not provide free return shipping labels. Please note you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Shipping costs will only be refunded if there is an error with the order.
We recommend using a trackable shipping service or purchasing shipping insurance.
Return processing time is usually 7 business days. This can vary during peak seasons.
We do not accept returns on clearance/final sale items for refunds.
***Refused deliveries by the customer at the time of delivery or returned due to an "undeliverable" address will be assessed a handling fee which will be deducted from any refund if requested.***
How many days do I have to make a return?
Our return policy covers 30 days from the delivery date, including return shipping time. If we receive an item after 30 days have passed, unfortunately we will not be able to process your return.
Which items are returnable?
Most beddings and accessories (except earrings and necklaces) are returnable within 30 days of the delivery date.
To be eligible for a return, your items must be unused and in the same condition that you received it. Items must be unworn, unaltered and unwashed. All items must also be in their original packaging (including all paperwork and accessories).
Can I get my money back?
We do not offer refunds, except in the case of wrong or faulty items as indicated below. Only store credit will be issued.
Refunds (if applicable)
Shipping costs are non-refundable, except in cases where there is an error with the order. If you receive the wrong item or a faulty product we will cover the return cost.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Returns for refund will be processed 7 business days of receiving the item, however credit or debit card refunds may take up to 10 business days for your bank to complete the transaction.
If your return is NOT approved, we will notify you of the rejection by email and a store credit or discount toward another order will be offered instead.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank or credit card company as it may take some time before your refund is officially posted.
If after following the step above you still have not received your refund, please contact us at hello@Zifasboutique.com
Only regular priced items may be refunded. Unfortunately sale/clearance items are final sale items and are not refundable.
Exchange & store credit
We cannot guarantee the items you want will still be available by the time your returned items are received and processed. Therefore, we do not offer exchanges.
However, we will gladly offer a store credit or a discount equivalent to your refund amount that never expires once your return is received. You'll be able to use this toward another order.
Defective, missing, wrong or damaged items
If you received a damaged, defective or the wrong item, or if any item of your order is missing upon delivery, please contact us within 24 hours of receiving your package at Hello@Zifasboutique.com
How soon will I receive my store credit?
Return processing time is typically 7 business days. This can vary during peak seasons.
Please allow 7 business days to process your return and issue the store credit. Store credit never expires.
Contact us within 24 hours to cancel your order.
Please note that prices for our products are subject to change without notice. Prices may change according to demand, inventory, and promotions. We are not able to refund or credit the difference between your purchase price and the current price available.
Still have questions? Email us at email@example.com with you full name, order number and we will get back to you shortly.
By making a purchase on www.zifasboutique.com you agree to this return policy.