Processing Times



Please allow processing of 2-5 business days from purchase for orders to be shipped.

Shipping times may be longer during holiday season and because of the COVID-19 pandemic.

‘PRE-ORDER’ items have longer processing times, usually about 3-4 weeks. This may vary slightly depending on items.

Please note that order processing times may be longer during sale events and holidays.

Shipping Fees

All rates are calculated at checkout and vary depending on your delivery location and purchase amount.


  • Free shipping on orders above $150 USD*
  • $7 flat rate shipping, 5-10 business days ($0-$50.00)
  • $10.00 flat rate shipping, 5-10 business days ($50.001-$75.00)
  • $12 flat rate shipping, 5-10 business days ($75.01-$120)
  • $13.50 flat rate shipping, 5-10 business days ($120.01-$149.99)
  • DHL express shipping, 1-3 business days


  • Free shipping on orders above $250 USD*
  • Rates are calculated at checkout
  • No signature option

International Shipping  

  • Rates are calculated at checkout
  • DHL express shipping 1-3 business days
  • Signature available

We will not be held accountable for any lost or stolen packages. We strongly recommend shipping with signature.

Shipment via DHL will automatically have signature.

Shipping fees are non-refundable. Customers are responsible for return shipping costs. We do not provide return shipping labels.

*Free shipping not available on certain products.

Customs Charges

Please note that some countries may impose duties and taxes on shipments crossing international borders. The fees vary between countries and we have no control of them. Customers will be responsible for those charges.

Order Not Delivered

We aim to deliver orders within the estimated time. However, we cannot be held responsible for any delays caused by the shipping company or customs clearance of the destination country.

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days or contact the shipping company.

If after contacting the shipping company you still need assistance with your order, feel free to contact us at with your order number in the subject line and we will gladly assist you.

Defective, Wrong, or Damaged Item

If you received a damaged item, please contact us within 24 hours of receiving your package at

Refused Deliveries & Undeliverable Addresses

***Refused deliveries by the customer at the time of delivery or returned due to an "undeliverable" address will be assessed a handling fee which will be deducted from any refund if requested.***